Privacy Policy
Last updated: December 1, 2025
Introduction
Clear Facts Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account or register for our services
- Request a quote or contact us
- Subscribe to our newsletter
- Submit information for background screening purposes
- Communicate with us via email, phone, or chat
This information may include:
- Name, email address, phone number, and mailing address
- Company name and job title
- Payment and billing information
- Background check subject information (as authorized)
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website and exit pages
- Date and time of visits
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send administrative information, updates, and marketing communications
- Comply with legal obligations and protect our rights
- Analyze usage patterns and improve our website
- Detect and prevent fraud or security incidents
Background Screening Information
As a consumer reporting agency under the Fair Credit Reporting Act (FCRA), we collect and process personal information for employment background screening purposes. This information:
- Is collected only with proper authorization from the consumer
- Is used solely for permissible purposes under the FCRA
- Is maintained securely and confidentially
- Is subject to accuracy and dispute resolution requirements
- Is retained only as long as necessary for business and legal purposes
Consumers have rights under the FCRA including the right to access their file, dispute inaccurate information, and receive a free annual disclosure. For more information about your FCRA rights, please contact us or visit the Consumer Financial Protection Bureau website.
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information.
Business Customers
Background screening reports are shared with authorized business customers who have obtained proper consent from the subject of the report, as required by the FCRA.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information in other circumstances with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Your Rights and Choices
Access and Correction
You may request access to the personal information we hold about you and request corrections to any inaccuracies.
Deletion
You may request deletion of your personal information, subject to certain legal exceptions and retention requirements.
Marketing Communications
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
FCRA Rights
If you are the subject of a background check, you have specific rights under the FCRA, including the right to receive a copy of your report and dispute inaccurate information.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, and shared
- The right to delete personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising privacy rights
To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: